Turning Conflict Into Opportunity The #1 source of pain on a team, or in any relationship, is conflict. What if conflict wasn’t good or bad? What if conflict was an energy source your team could harness to produce innovative, creative, and transformational results?
Invest 18 minutes learning the two magic ingredients and how you can put them to work with any team you care about. CrisMarie Campbell and Susan Clarke have spent over 15 years working with hundreds of business leaders and their teams across many industries. Their clients call them “The Team Doctors” because of their expert, laser-like focus on the health of the team in order to get to smart business results. What makes them experts? They are a team. CrisMarie and Susan are work and life partners. Plus, they each have very different styles and approaches to conflict. What they do agree on is that conflict is healthy and a natural part of every relationship. So use it, don’t defuse it!
Conflict is often viewed as a negative force in teams and relationships, but what if it could be an energy source for innovation and transformation? Instead of avoiding or suppressing conflict, teams can use it as a tool to drive creativity, problem-solving, and collaboration.
CrisMarie Campbell and Susan Clarke, known as “The Team Doctors,” have spent over 15 years helping business leaders harness the power of conflict. Their approach focuses on two essential ingredients for productive conflict: authentic communication and emotional resilience. By embracing differences and fostering open dialogue, teams can unlock smarter business results and a healthier work environment.
Why Conflict is Beneficial
- Encourages Diverse Perspectives – Teams with differing viewpoints generate stronger, more creative solutions.
- Builds Trust and Transparency – Addressing conflict head-on reduces misunderstandings and strengthens relationships.
- Drives Continuous Improvement – When teams challenge ideas constructively, they identify weaknesses and refine strategies.
Two Key Ingredients for Managing Conflict Effectively
- Authentic Communication – Encouraging honesty and openness allows team members to express their thoughts without fear of judgment.
- Emotional Resilience – Developing self-awareness and emotional control helps individuals respond to conflict calmly and productively. APA